If your insurance policy requires a referral — to know for sure, check your insurance policy member handbook or contact member services to find out if you need a referral; the number is located on the back of your card — you are required to have the referral at the time of your office visit in order for your insurance company to pay for the services you received at Orthopaedic Associates of Southern Delaware, P.A. Failure to have this referral may result in your office visit being rescheduled or you will have to pay up front, before services are rendered.
As a courtesy to you, our staff will make one telephone call to you as a reminder of needing the referral and one telephone call to your listed primary care physician (PCP). If at the time of your apointment you do not have your referral, we will allow approximately 15 minutes for you to contact your PCP and have the referral faxed to us. If after 15 minutes we do not have the referral, you will be given the choice of rescheduling your appointment or paying for the day's visit (which must be paid in full before you can see the physician/physician assistant).
As a specialty practice, we are aware of emergencies. If this is the case as determined by Orthopaedic Associates of Southern Delaware, P.A., we will contact your PCP again to try to obtain your referral or have you sign a payment arrangement plan so you may receive the care you need.
Please obtain your referral ahead of time. This will not only aid Orthopaedic Associates of Southern Delaware, P.A., to see you in a timely manner but also will keep our schedule running smoothly for our other patients who are waiting to be seen.
Thank you in advance for helping us to receive your referrals. This will assist us in getting your bills paid by your insurance company.
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